Concierge Categories

Your property may offer concierge services, to assist guests with information they may request (such as restaurant recommendations, area activities or directions to the nearest church). This information can be stored in Skyware using the Concierge screen, reached via the Other Front Desk Tasks menu. As the amount of information stored for concierge service purposes may be large, Skyware provides the ability to add Concierge Categories in order to group the information and allow you to use the Concierge feature efficiently. Enter all of the categories you wish to have for concierge information such as restaurants, churches, museums, parks or shopping.

Note: Concierge categories work in conjunction with concierge sub-categories, which allow you to further specify information by generating groupings such as french, steak, or family for the category restaurants; or clothes, antiques or groceries for the category shopping.

 

 

Quick Menu

Quick Menu with Manager's Screen option selected

Select Manager's Screen to be taken to the Manager's Commands screen.

Manager's Commands Menu

Select Configuration to be taken to the Property and System Configuration menu screen.

Manager's Commands Menu with Configuration option selected

Alternately, you may also be able to select Configuration directly from the Quick Menu, if the menu has been set up to include the Configuration option.

This will take you to The Property System Configuration Menu.

Property and System Configuraion Menu

The list of property configuration options are divided into four sections, which are Required Configuration, Optional Configuration, Locales/Dates and Sub-Systems.

Select Concierge => from the Sub-Systems section.

Sub-Systems section of the Property and System Configuration menu with Concierge => command selected

This will take you to the Concierge Maintenance menu screen, which contains two sections, Concierge List 1 and Concierge List 2.

Concierge Maintenance Menu screen example

Select Categories from the Concierge List 1 section.

Concierge List 1 section of the Concierge Maintenance menu with the Categories command selected

 

When selected, the Concierge Categories Maintenance screen display is split into two frames, with the left side of the screen listing any already configured concierge categories for the property and the right side containing the fields you need to complete in order to add or edit a concierge category for your property. Any changes made on the right, once saved, will be updated in the listings to the left.

Concierge Categories Maintenance screen example

The currently configured options can be displayed by:

Order: List order, a numeric ordering. If there is no list order number, the concierge categories will be displayed alphabetically.

Code: The entered code for the concierge category.

Name: The name or description of the concierge category.

 

Selecting any concierge category on the left will display the details on the right.

Your options include the following:

Generate a new entry:

Click the New Generate New Entry button button from the toolbar to add a new concierge category.

Complete the fields described below.

OR:

Select an existing concierge category from the list on the left, and click the Replicate Replicate Current Entry button button from the toolbar. Then change the field information as described below.

Edit the current selection:

Change the field information described below.

Concierge Categories Maintenance scree right side detail for editing purposes

Code:  Enter the code for the concierge category, to indicate how the record is stored within the system. Codes may be up to 6 characters in length.

This field is required.

List Order: Enter the desired List Order for this concierge category. If there is no list order number, the concierge category will be displayed alphabetically.

This field is optional.

Name: Enter the name or description of the concierge category. This entry may be assigned to a concierge entry and used in the drop-down menu on the left side of the screen for sorting the entries on the concierge screen.

This field is required.

 

When you are finished adding or editing any concierge categories, click the Save Save button button to save the changes.

To view any changes made, click the Activity log Activity Log button button in the local tool bar.

 

Date Updated November 21, 2024